Refund Policy

Failed payments

If a renewal charge fails, your server keeps its paid features for a 24-hour grace period before anything downgrades — access resumes automatically the moment payment succeeds. Downgrading a provider to the free tier does not itself delete anything; see "Long-term lapses" below for what eventually happens if it stays unsubscribed.

Long-term lapses

A game provider whose paid features stay unsubscribed for a full year may have its roster history permanently deleted, per our Terms of Service and Privacy Policy. The dashboard shows the scheduled date for any provider this applies to, and resubscribing at any point before that date cancels the deletion.

Cancellations

You may cancel a subscription at any time through the payment processor's (Polar) billing portal, linked from /subscription status in Discord. Cancelling stops future charges; it does not itself trigger a refund for the current billing period.

Refund requests

Pricing is flat with no trial period, so we evaluate refund requests case by case — most commonly for a duplicate charge or a service outage that materially prevented use. Email support@discordmanager.xyz with your server name and the charge in question, and we'll respond directly.